Elaglam on-line store respects the existing italian legislation about e-commerce.
For each order placed Elaglam invoices of material sent by mail order to the order ex art. 14 DPR 445/00 and Decree 52/2004. Data supplied by the customer when the order will be included in the bill.
No change will be possible after the issuance of the invoice.
The customer can buy products in the electronic catalog at the moment at Elaglam order. Images and technical data in support of the board of a product may not be complete and thorough investigations of the characteristics (for example, can vary the shape of a bottle)
Correct receipt of the order is confirmed by Elaglam email response, sent to the email address supplied by the customer.
This confirmation message will again present all data entered by the customer undertakes to check for accuracy and timely corrections.
Placed the order at Elaglam you represent that you have read the terms and conditions of sale, methods of payment proposed and the entire procedure of purchase. With specific reference to Articles. 3 of legislative decree 185/89 and 4 you will receive, via e-mail, all the information needed to identify the seller and the customer will be kept together with the e-mail of acceptance of contract.
The conditions contained in this document may be modified by Elaglam.com without notice and will be valid from the date of publication in the website www.Elaglam.com.
Methods of payment
Elaglam uses PayPal and credit transfer as methods of payment.
Paying by credit transfer the order will be handled only after a bank credit receiving confirmation.
Payment must be made within 7 days from date of order. Go past the deadline, the order will be automatically canceled. The bank transfer purpose must necessarily bring the order number, the order date and client name.
The products availability has to be judged only from the credited.
The payment must 'be made payable to:' NAMITI SRL '
Selecting the type of PayPal payment, you will be redirected to a page on the PayPal site where in you can enter with your email address and password and make payment.
Your financial data will not be shared with Elaglam but they will be handled directly by PayPal.
In case of order cancellation or rejection by Elaglam, the amount will be refunded to your PayPal account and Elaglam will be not responsible for delays and / or damage during repayment.
Delivery time and cost
The products purchased on Elaglam is dispatched in Italy and abroad, by courier. Delivery times vary depending on the place of destination; indicatively range from a minimum of 2 to a maximum of 7 days (for domestic shipments) 15-22 days for international shipments. Delivery costs vary depending on the weight of the package and place of dispatch. The eletronic system automatically calculates the costs. The table below gives a summary of our mirror shipping costs.
Upon delivery of the goods the customer is required to inspect:
- The number of packages delivered is as indicated in the transport document
- The packaging is intact and not altered even in the closing strip
In case of tampering and / or breaks the customer will immediately challenge the shipment and / or delivery putting the word "SUBJECT TO INSPECTION FOR GOODS ....." (give reasons) on the delivery receipt from the courier.
The customer then must report any damage within 7 (seven) days of receipt of goods in the manner prescribed by the operator chosen for the expedition. In case the customer fails to collect within 2 (two) working days of the goods ordered and present in storage at the warehouses of courier and / or the Company due to the repeated inability to deliver to the address specified by the customer with the order, will return the goods to stores in Namiti Ltd., with charge to the account of charges for transport and storage of goods, the customer may request a new shipment of the goods, upon payment of these expenses and the new shipping cost.
The law of 31 December 1996 ns. 675, recent dispositions for her guardianship of the people and other subjects in comparison to the treatment of the personal data, has been repealed by the legislative decree 30 June 2003 ns. 196, has introduced the new Code in subject of protection of the personal data. To such end, Elaglam, in quality of autonomous Holder of the treatment, is kept to furnish some information regarding the use of the personal data furnished from you , or otherwise acquired within the respective activity.
Source of the personal data.
The personal data in possession of Elaglam are picked directly near the clientele or near third party as, to example, in the hypothesis in which is acquired given by society external to thin of commercial information, searches of market, direct offers of products or services. For this last typology of data will be furnished an informative to the action of their registration and however not over the first possible communication. In every case all these data will be treated in the respect of the quoted law and the obligations of reservation which the activity of our Society is always inspired.
The following data will be required :
- personal address of the Client,
- personal e-mail address,
- address URL of origin.
A) It can happen, besides, that in relationship of specific operations or products required by the Client, Elaglam comes in possession of data that the law defines as & quot;sensitive", because from them, they can infer the possible affiliation of the client to associations or information on his state of health. For their treatment the law asks for a specific demonstration of consent.
Finality of the treatment which the data are destined
The personal data furnished from Clients are essays within the normal activity of Elaglam and second the following finalities:
- completion and support of the access;
- to give execution to the transaction that the consumer is completing;
- to follow obligations of law;
- for operational and managerial type of demands.
Formality of treatment of the data
In relationship to the suitable finalities, the treatment of the personal data goes through manual tools, informatics with correlated logics tightly to the finalities same and, however to guarantee the safety and reservation of the data themselves. In every case the protection is also assured when innovative channels are activated, for instance, telephone bank and kiosks multimedia.
The treatment of the data will happen through fit tools in order to guarantee the safety and the reservation of it and it can be also effected through automated tools to memorize, to manage and to transmit the data itself.
Categories of subjects to which the data can be communicated
For the carrying out of the big part of its activity, Elaglam as all the great enterprises turns also to external societies for reasons of technical and organizational nature, in the installation and management of the relationships with the clientele. It draws, in particular way, of subjects that develop the following activities:
- execution of necessary workmanships for the execution of the dispositions received by the clientele;
- the management of payment services , of credit cards, of tax offices and treasuries, etc.;
- the control of the frauds and the recovery of the credits;
- the bookkeeping revision.
B) it follows that, without the party's consent to the communications to third and the relative treatments, Elaglam will be able to perform only those operations that don't foresee such communications
We inform you that, if you however ask for the execution of specific operations and different services from those stated above , the execution from Elaglam has to be intended as provisional demonstration of consent limitedly to the treatments relative to the operations and demanded services.
All the subjects belonging to the categories which are able to be communicated they will use the data as & quot;holder" to the senses of the legislative decree 196/2003, in full autonomy, being extraneous to the native treatment effected near Elaglam.
The personal data in possession of Elaglam can be statements to other subjects, that can come to knowledge of it, as & quot;responsable" or & quot;entrusted". The completed list, is constantly updated from the offices and of the persons responsible inside Elaglam, they treat personal data that is available near the respective Legal Centres of the two Firms.
The personal data treated from the Bank are not an object of diffusion.
Rights of which to the art.7
We inform you, finally, that the art. 7 of the legislative decree 196/2003 confers to the parties the exercise of specific rights. Particularly, the party can get from the Holder the confirmation of the existence or no of own personal data and that such data are put to his disposition in intelligible form. The party can also ask to know the origin of the personal data, the finality and formality of the treatment; the logic applied in case of treatment effected with the aid of electronic tools; the extreme identified you of the holder and of the person responsible; to get cancellation, the transformation in anonymous form or the block of the data treated in violation of law as well as the updating, the rectification or, if there is interest the integration of the data,; to oppose himself for legitimate motives, to the treatment of data that they also concern to the goals of dispatch of advertising material or of direct sale.
The rights in object can be practiced, also through an appointee, through application turned to the responsible person named with letter. In the exercise of the rights, the party can confer in writing, delegation or proxy to physical people, corporate body, associations or organisms. The party is also able, to be assisted from a trusted person.
Further information can be demanded, in writing, near the Legal Centres of Elaglam.
Holder of the treatment is Elaglam.
Right of withdrawal
Elaglam purchases on the site are subject to the discipline of Legislative Decree no. 206/05, above on distance contracts, where the delivery of goods to occur at the residence of the purchaser, as such purchases are processing outside from business premises. Community legislation more commonly known as Return Policy, expected that this right be exercised only by individuals (consumers) acting for purposes that are unrelated to his business. The right of withdrawal, therefore, can not be exercised by legal persons and natural persons acting for purposes related to a business.
Exceptions to the right of withdrawal also purchases made by retailers or by persons in whatever capacity they purchase for resale to third parties. What is: the consumer has the right to cancel the contract within 10 days of receiving the goods, returning the asset to which the cancellation to the seller, who will reimburse the price of goods returned. The right of withdrawal does not apply to products delivered sealed, which were opened by the consumer.
To exercise this right you need the following documents and data:
- the original invoice (indicating the number of orders, invoices, customer code)
- in the case of partial withdrawal, in addition to the invoice, the item code / s of products
- bank on which to obtain the transfer (CIN - ABI - CAB - Current account consists of 12 alphanumeric characters of the invoice)
The procedure is as follows: The communication that expresses the will of withdrawal may be anticipated even by fax, telegram, telex and email, if confirmed by registered mail within 48 hours. Notification must be sent by Registered mail within 10 days. working days from receipt of goods. The registered letter will be sent to:
Corso Italia 192, 80063 Piano di Sorrento
Tel: +39 081 8087452
Fax: +39 081 5323636 - Italy
The Recommendation should be containing the statement of intent to exercise the right of withdrawal, indicating all the data cited above (order of invoice and customer number, item number of products to be subject to withdrawal, bank details). How is the shipping Status: After activating the practice of withdrawal is necessary to include the original envelope containing the goods in a separate package, so as to protect the original covers of the products from any damage, whether written or alteration. Elaglam reserves the right to refuse the goods received concerning non-compliance of the above instructions.
The merchandise must be shipped at their own expense within a maximum time of 20 days of receipt at the following address:
Namiti Srl,Corso Italia 192, 80063 Piano di Sorrento, Italy, as soon as possible and within 30 days of receipt of the notice of withdrawal, they will be credited to the amounts paid to the Consumer. The only expenses paid by the client are those related to returning the product.
Will be sent simultaneously to the product chosen.
For shipments that may arrive damaged the purchaser is provided, upon notification of the incident, a shipment free replacement. For any clarification or any claim Elaglam.com can be contacted at the number+39 081 808 7452 or via email at firstname.lastname@example.org (Monday to Friday from 09.30 to 13.00 and to 15.00 to 19.00)